Frequently Asked Questions

Our quoted rates include the professional chauffeur, vehicle, fuel, basic vehicle preparation, and standard insurance. Gratuity is not included but is appreciated for exceptional service (typically 15-20%).

Yes, 5% GST is added to all bookings. Overtime is charged in 15-minute increments at 125% of the hourly rate after a 5-minute grace period. Tolls and parking fees are passed through with a 10% administration fee. A cleaning fee (minimum $250) applies for biohazard incidents.

We accept Visa, MasterCard, American Express, corporate direct deposit, and e-Transfer. Cash payments are accepted in-vehicle for same-day bookings only.

No, gratuity is not included in our quoted prices. Tips are appreciated for excellent service. The industry standard is 15-20% of the trip cost, but the amount is entirely at your discretion.

Yes, we offer corporate accounts with simplified billing and potential volume discounts for frequent users. Contact us at info@luxlimoservice.ca to discuss corporate account options tailored to your business needs.

Yes, we monitor all flights in real-time. If your flight is delayed or arrives early, we adjust accordingly at no extra charge. There is no need to notify us of flight changes - we track it automatically.

For Calgary Airport (YYC), your chauffeur will meet you in the arrivals area holding a sign with your name. We will send you the exact meeting point details via text message before your arrival.

Private limo transfers from Calgary Airport to Banff start at $279 for a sedan and $350+ for an SUV. This is for the entire vehicle, not per person, making it excellent value for groups. The drive takes approximately 1.5-2 hours.

We provide a 45-minute grace period from your scheduled pickup time at no additional charge. Beyond that, wait time is charged at $85/hour. For delays known more than 12 hours in advance, please notify us to reschedule at no extra cost.

Absolutely. We have SUVs accommodating up to 6 passengers and party buses for up to 14. For larger groups, we can arrange multiple vehicles. We can also coordinate multiple airport pickups for wedding parties or corporate groups.

We offer bridal party packages (bride/groom + wedding party transportation), guest shuttle services (hotel to venue), and getaway car service. All packages include decorated vehicles, complimentary champagne, red carpet service, and coordination with your photographer.

Yes, we provide complimentary vehicle decoration including ribbons and floral arrangements that match your wedding colors. Just let us know your color scheme when booking. Additional custom decorations can be arranged upon request.

Yes, complimentary champagne is included with our wedding packages for the bride and groom. Our vehicles hold valid AGLC Liquor-Licence-Vehicle-for-Hire endorsements. All passengers consuming alcohol must be 18+ and provide valid ID.

We recommend booking 2-4 months in advance for weddings, especially during peak season (May-September). Popular dates like long weekends can book up 6+ months ahead. A deposit secures your date.

Yes, our guest shuttle service can accommodate multiple pickup locations. We will work with you to create an efficient route that gets all guests to your venue on time. This is a popular option for destination weddings in Banff and Canmore.

Yes, we offer corporate accounts with centralized billing, detailed reporting, and potential volume discounts. Your team can book using a company code, and you receive consolidated monthly invoices.

Absolutely. We specialize in executive transportation with professional, discreet chauffeurs experienced in handling high-profile clients. We offer meet-and-greet services, flight tracking, and coordination with hotels and venues.

Yes, we handle corporate event transportation of all sizes, from small executive meetings to large conferences. Services include airport transfers for attendees, venue shuttles, and on-demand transportation throughout your event.

Yes, our SUVs and sedans offer quiet, comfortable environments suitable for mobile meetings. Vehicles feature privacy partitions, climate control, and phone charging capabilities. WiFi can be arranged upon request.

Yes, approved corporate accounts receive direct invoicing with net-30 payment terms. We provide detailed invoices with trip information, passenger names, and cost breakdowns for easy expense reporting.

Our fleet includes luxury sedans, Cadillac Escalade ESV SUVs (6 passengers), stretch limousines (up to 8 passengers), and party buses (up to 14 passengers). All vehicles are late-model, meticulously maintained, and fully insured.

Sedans accommodate 3 passengers comfortably. Cadillac Escalade ESV SUVs fit up to 6 passengers with luggage. Stretch limousines hold 8-10 passengers. Party buses accommodate 12-14 passengers. We never exceed manufacturer seating ratings.

We can accommodate child car seats, but clients must provide their own CSA-approved seats. Our chauffeurs can assist with installation but are not responsible for installation errors. Please let us know when booking if you need a car seat.

Yes, our SUVs have ample cargo space for luggage and ski/snowboard equipment. For airport transfers to Banff or the ski resorts, we recommend the Escalade ESV which easily fits 4-6 passengers with full ski gear and luggage.

Yes, all vehicles are 100% smoke-free, including tobacco, cannabis, and e-cigarettes/vaping. This ensures a fresh, clean environment for all passengers.

We serve Calgary and surrounding areas including Banff, Canmore, Lake Louise, Kananaskis, Cochrane, Airdrie, Okotoks, and Edmonton. We also provide long-distance transfers to Jasper, Waterton, and throughout Alberta.

Yes, Banff and the Rocky Mountains are our specialty. We offer daily transfers from Calgary Airport to Banff, Canmore, Lake Louise, and the ski resorts. Our drivers know the mountain roads well and drive safely in all weather conditions.

Yes, we provide Calgary to Edmonton transfers (approximately 3 hours). This is popular for business travelers, special events, and connections through Edmonton International Airport.

Yes, we offer transfers to Jasper from Calgary (approximately 4.5 hours) and from Edmonton (approximately 4 hours). This scenic route through the Rockies is available year-round, weather permitting.

Yes, one advantage of private transfer is flexibility. We can make photo stops at scenic viewpoints, stop for coffee or meals, or visit attractions along the route. Just let your chauffeur know, or request stops when booking.

Yes, all chauffeurs are professionally trained, licensed, and background-checked. They have extensive knowledge of Calgary and Alberta roads, maintain impeccable driving records, and provide courteous, professional service.

Yes, where our vehicles hold valid AGLC Liquor-Licence-Vehicle-for-Hire endorsements. All passengers consuming alcohol must be 18+ and provide valid ID on request. Cannabis consumption is prohibited while the vehicle is in motion.

Safety is our priority. In severe weather (blizzards, freezing rain), we may refuse service, reschedule, or alter routes. We will communicate any changes as early as possible. Force majeure events may affect refund policies.

Yes, all vehicles carry commercial automobile insurance with minimum $2 million liability coverage and accident benefits as mandated by Alberta insurance regulations.

Some vehicles are equipped with interior video recording for driver and passenger safety. Signage is posted as required by Calgary bylaws. If you prefer not to be recorded, please notify us at booking and we will accommodate where possible.

A private sedan transfer from Calgary airport (YYC) to Banff starts at around $427 for the entire vehicle, not per person. SUV transfers for up to 6 passengers start slightly higher. The drive takes about 1.5 to 2 hours depending on road conditions. This is typically much better value than rideshare, especially for groups of 2 or more.

Yes, we accept last-minute bookings based on availability. Phone bookings are accepted up to 4 hours before your pickup time by calling (877) 748-0138. Online bookings close 24 hours before the trip. For the best selection of vehicles and guaranteed availability, we recommend booking at least 24 to 48 hours in advance.

For departures from your home or hotel to the airport, your chauffeur will arrive at the scheduled time. We recommend scheduling your pickup at least 2.5 hours before a domestic flight and 3 hours before an international flight. For airport arrivals, we track your flight in real time and meet you in the arrivals area, so there is no need to rush.

Our quoted price includes the professional chauffeur, the vehicle, fuel, and standard insurance. Bottled water is provided in all vehicles. Gratuity is not included but is appreciated at 15 to 20 percent for excellent service. GST of 5 percent is added to all bookings. There are no hidden fees or surge pricing.

We can accommodate child car seats, but you need to bring your own CSA-approved seat. Our chauffeur can help with installation. Please let us know when booking so we can ensure the right vehicle is assigned. Booster seats for older children can also be accommodated.

Yes. Our sedans fit 2 to 3 large suitcases plus carry-on bags. The Cadillac Escalade ESV has room for 4 to 6 large suitcases plus ski or snowboard equipment. If you have extra luggage or oversized items, let us know when booking and we will assign the right vehicle.

We track all flights in real time and automatically adjust your pickup. There is no need to call us if your flight is late. We include a 45-minute complimentary wait time from your scheduled arrival. Beyond that, wait time is $85 per hour. For delays known more than 12 hours in advance, call us to reschedule at no cost.

Yes, booking a round trip is often more cost-effective than two separate one-way bookings. Contact us for a custom round-trip quote. Corporate accounts and frequent travelers may also qualify for volume discounts on recurring trips.

Our sedans comfortably seat 3 passengers and are ideal for airport transfers and business travel, starting from $86 for local trips. SUVs like the Cadillac Escalade ESV seat up to 6 passengers with more luggage space, starting from $102. SUVs are the better choice for groups, families with children, or trips with ski equipment.

Call us at (877) 748-0138 or book online at luxlimoservice.ca/booking. We recommend booking 2 to 4 months in advance for weddings, especially during peak season from May to September. Wedding packages include vehicle decoration, complimentary champagne, red carpet service, and photo coordination. We offer bridal party transport, guest shuttles, and getaway car service.

A private sedan transfer from Calgary Airport (YYC) to downtown Calgary starts from $86. SUV service starts from $102. These are flat rates for the entire vehicle, with no surge pricing or hidden fees. The drive to downtown takes approximately 20 to 30 minutes depending on traffic.

Our fixed-rate sedan service from $86 is competitive with rideshare on a normal day and significantly cheaper during busy times. Unlike Uber, our prices never surge during peak hours, flight delays, or events like Stampede or the World Cup. You also get a professional chauffeur, flight tracking, meet-and-greet service, and a guaranteed luxury vehicle.

Yes, the Calgary Stampede in July is one of our busiest periods. We offer VIP drop-off and pickup at the Stampede grounds, corporate event shuttles, and safe late-night rides home. Our rates are fixed with no surge pricing. We recommend booking 2 to 4 weeks ahead for Stampede dates as availability fills up fast.

Yes, we offer private transfers from Calgary to Lake Louise. The drive takes approximately 2 to 2.5 hours through the Rocky Mountains. A sedan transfer starts around $500 for the entire vehicle. We can also make stops at scenic viewpoints or in Banff along the way at your request.

Absolutely. Our chauffeurs drive the Calgary-to-Banff corridor year-round and are fully experienced with winter conditions on the Trans-Canada Highway. All vehicles are equipped with winter tires as required by law. In severe weather such as blizzards or highway closures, we will communicate any schedule changes and prioritize your safety.